Last updated: November 11, 2026
30-day returns
You can return unused items in their original condition within 30 days of delivery.
- Email support@diegodeals.com with your order email and the item you're returning.
- We'll reply with the return address and instructions. Please don't send items back without contacting us first; our returns go to a partner warehouse, not a storefront.
- Ship it back with tracking. Return shipping for change-of-mind returns is paid by you.
Refunds
Once the return arrives and is checked, we refund the item price to your original payment method. Your bank or card can take 5–10 business days to post it. For the Surf Day Kit, returning one item refunds that item's share of the kit price: $39.37 for the poncho or $30.62 for the key safe (each item's regular price, less its share of the kit discount).
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with a photo. We'll send a replacement or a full refund, and you won't pay return shipping. Sometimes we won't need the item back at all.
Cancellations
You can cancel for a full refund any time before your order ships. Email us as soon as possible; orders usually go to our warehouse within one business day.
Non-returnable
Items that have been used (for example, a poncho that's been worn in the ocean, or a dog bottle that's been used) can't be returned for change of mind, for hygiene reasons. This doesn't affect damaged or defective items.
